Go to the first, previous, next, last section, table of contents.


2 MySQL mailing lists and how to ask questions or report errors (bugs)

2.1 The MySQL mailing lists

To subscribe to the main MySQL mailing list, send a message to the electronic mail address mysql-subscribe@lists.mysql.com.

To unsubscribe from the main MySQL mailing list, send a message to the electronic mail address mysql-unsubscribe@lists.mysql.com.

Only the address to which you send your messages is significant. The subject line and the body of the message are ignored.

If your reply address is not valid, you can specify your address explicitly. Adding a hyphen to the subscribe or unsubscribe command word, followed by your address with the `@' character in your address replaced by a `='. For example, to subscribe john@host.domain, send a message to mysql-subscribe-john=host.domain@lists.mysql.com.

Mail to mysql-subscribe@lists.mysql.com or ezmlm mailing list processor. Information about ezmlm is available at the ezmlm Website.

To post a message to the list itself, send your message to mysql@lists.mysql.com. However, please do not send mail about subscribing or unsubscribing to mysql@lists.mysql.com, since any mail sent to that address is distributed automatically to thousands of other users.

Your local site may have many subscribers to mysql@lists.mysql.com. If so, it may have a local mailing list, so that messages sent from lists.mysql.com to your site are propagated to the local list. In such cases, please contact your system administrator to be added to or dropped from the local MySQL list.

The following MySQL mailing lists exist:

announce
This is for announcement of new versions of MySQL and related programs. This is a low volume list that we think all MySQL users should be on.
mysql
The main list for general MySQL discussion. Please note that some topics are better discussed on the more-specialized lists. If you post to the wrong list, you may not get an answer!
mysql-digest
The mysql list in digest form. That means you get all individual messages, sent as one large mail message once a day.
bugs
On this list you should only post a full, repeatable bug report, using the mysqlbug script (if you are running on Windows, you should include a description of the operating system and the MySQL version). Preferably, you should test the problem using the latest stable or development version of MySQL before posting! Anyone should be able to repeat the bug by just using 'mysql test < script' on the included test case. All bugs posted on this list will be corrected or documented in the next MySQL release! If there are only small code changes involved, we will also post a patch that fixes the problem.
bugs-digest
The bugs list in digest form
developer
A list for people who work on the MySQL code. On this list one can also discuss MySQL development and post patches.
developer-digest
A digest version of the developer list.
java
Discussion about MySQL and Java. Mostly about the JDBC drivers.
java-digest
A digest version of the java list.
win32
All things concerning MySQL on Microsoft operating systems such as Windows NT.
win32-digest
A digest version of the win32 list.
myodbc
All things concerning connecting to MySQL with ODBC.
myodbc-digest
A digest version of the myodbc list.
msql-mysql-modules
A list about the Perl support in MySQL.
msql-mysql-modules-digest
A digest version of the msql-mysql-modules list.

You subscribe or unsubscribe to all lists in the same way as described above. In your subscribe or unsubscribe message, just put the appropriate mailing list name rather than mysql. For example, to subscribe to or unsubscribe from the myodbc list, send a message to

2.2 Asking questions or reporting bugs

Before posting a bug report or question, please do the following:

If you can't find an answer in the manual or the archives, check with your local MySQL expert. If you still can't find an answer to your question, go ahead and read the next section about how to send mail to

2.3 How to report bugs or problems

Writing a good bug report takes patience, but doing it right the first time saves time for us and for you. This section will help you write your report correctly so that you don't waste your time doing things that may not help us much or at all.

We encourage everyone to use the mysqlbug script to generate a bug report (or a report about any problem), if possible. mysqlbug can be found in the `scripts' directory in the source distribution, or, for a binary distribution, in the `bin' directory under your MySQL installation directory. If you are unable to use mysqlbug, you should still include all the necessary information listed in this section.

The mysqlbug script helps you generate a report by determining much of the following information automatically, but if something important is missing, please include it with your message! Please read this section carefully and make sure that all the information described here is included in your report.

If you can make a test case which clearly shows the bug, you should post it to the bugs@list.mysql.com list. Note that on this list you should only post a full, repeatable bug report, using the mysqlbug script (if you are running on Windows, you should include a description of the operating system and the MySQL version). Preferably, you should test the problem using the latest stable or development version of MySQL before posting! Anyone should be able to repeat the bug by just using 'mysql test < script' on the included test case or run the shell / perl script that is included in the bug report. All bugs posted on this list will be corrected or documented in the next MySQL release! If there are only small code changes involved, to correct this problem, we will also post a patch that fixes the problem.

Remember that it is possible to respond to a message containing too much information, but not to one containing too little. Often people omit facts because they think they know the cause of a problem and assume that some details don't matter. A good principle is: if you are in doubt about stating something, state it! It is a thousand times faster and less troublesome to write a couple of lines more in your report than to be forced to ask again and wait for the answer because you didn't include enough information the first time.

The most common errors are that people don't indicate the version number of the MySQL distribution they are using, or don't indicate what platform they have MySQL installed on (including the platform version number). This is highly relevant information and in 99 cases out of 100 the bug report is useless without it! Very often we get questions like ``Why doesn't this work for me?'' and then we find that the feature requested wasn't implemented in that MySQL version, or that a bug described in a report has been fixed already in newer MySQL versions. Sometimes the error is platform dependent; in such cases, it is next to impossible to fix anything without knowing the operating system and the version number of the platform.

Remember also to provide information about your compiler, if it is related to the problem. Often people find bugs in compilers and think the problem is MySQL related. Most compilers are under development all the time and become better version by version, too. To determine whether or not your problem depends on your compiler, we need to know what compiler is used. Note that every compiling problem should be regarded as a bug report and reported accordingly.

It is most helpful when a good description of the problem is included in the bug report. That is, a good example of all the things you did that led to the problem and the problem itself exactly described. The best reports are those that include a full example showing how to reproduce the bug or problem.

If a program produces an error message, it is very important to include the message in your report! If we try to search for something from the archives using programs, it is better that the error message reported exactly matches the one that the program produces. (Even the case sensitivity should be observed!) You should never try to remember what the error message was; instead, copy and paste the entire message into your report!

If you have a problem with MyODBC, you should try to genereate a MyODBC trace file. See section 17.6 Reporting problems with MyODBC.

Please remember that many of the people who will read your report will do so using an 80-column display. When generating reports or examples using the mysql command line tool, you should therefore use the --vertical option (or the \G statement terminator) for output which would exceed the available width for such a display (for example, with the EXPLAIN SELECT statement; see the example below).

Please include the following information in your report:

If you are a support customer, please cross-post the bug report to the appropriate mailing list to see if someone else has experienced (and perhaps solved) the problem.

For information on reporting bugs in MyODBC, see section 17.3 How to report problems with MyODBC.

For solutions to some common problems, see See section 19 Problems and common errors.

When answers are sent to you individually and not to the mailing list, it is considered good etiquette to summarize the answers and send the summary to the mailing list so that others may have the benefit of responses you received that helped you solve your problem!

2.4 Guidelines for answering questions on the mailing list

If you consider your answer to have broad interest, you may want to post it to the mailing list instead of replying directly to the individual who asked. Try to make your answer general enough that people other than the original poster may benefit from it. When you post to the list, please make sure that your answer is not a duplication of a previous answer.

Try to summarize the essential part of the question in your reply; don't feel obliged to quote the entire original message.

Please don't post mail messages from your browser with HTML mode turned on! Many users doesn't read mail with a browser!


Go to the first, previous, next, last section, table of contents.